--- title: T3 Software Troubleshooting --- # T3 Software Troubleshooting ### Keep your devices happy & healthy.       ## Why troubleshoot? Your Crave devices are a key feature of your guest rooms and guest experiences, hence keeping devices fully clean and operational makes all the difference. Regular troubleshooting of rooms during housekeeping procedures is an excellent way to keep on top of any devices that may be displaying issues. ![Troubleshooting icon](https://craveinteractive.com/hs-fs/hubfs/Troubleshooting%20icon.png?width=700&height=700&name=Troubleshooting%20icon.png) ![Troubleshooting 2](https://craveinteractive.com/hs-fs/hubfs/Troubleshooting%202.png?width=2919&height=2031&name=Troubleshooting%202.png) ## What should I be looking for? --- If you suspect a devices behaviour to be abnormal, this could be a software related issue. Software issues are usually minor and can be fixed fairly quickly with minimal effort required. **Software Faults Can Include:** - Device stuck on Crave loading screen. - Wi-Fi connectivity issues - Content such as images not appearing - Room number not available - 'Crave emenu not installed' ## What do I do if I notice a software issue? --- The first step in resolving a possible software issue is to determine the nature of the issue itself. Inspect the behaviour the device is displaying, if there is a possible software issue present, you may notice some of the following behaviours; - **Images are not pulling through onto the device.** - **The theme and some colours of the device look incorrect, missing, transparent or dark grey in colour**. - **The device is stuck on one loading screen** **- The device has no emenu installed and won't load correctly.** Once you have spotted the issue, find the relevant area below for steps on how to resolve this issue.   ![messaging-header-lg](https://craveinteractive.com/hs-fs/hubfs/messaging-header-lg.gif?width=600&height=422&name=messaging-header-lg.gif) ## Resolving Software Issues --- #### Images are not appearing --- If you notice that no images are appearing in their designated spaces throughout the tablet, this is due to a temporary loss of Wi-Fi connection. To re-establish Wi-Fi connection, please follow the link below. [ Re-Establishing Wi-Fi ](https://craveinteractive.com/hubfs/Establishing%20Wi-Fi%20Connection-1.pdf?hsLang=en) #### Device is stuck on loading screen --- If you notice your device is stuck on a black loading screen with a Crave logo, Wi-Fi connection and/or account credentials may have been lost during the restarting process. To re-establish Wi-Fi & credentials, please follow the link below. [ Regaining Credentials ](https://craveinteractive.com/hubfs/T3%20Stuck%20on%20Loading%20Screen%20Guide.pdf?hsLang=en) #### My updates haven't pulled through --- If have noticed that your updates haven't pulled through during the tablet restarts, the device in question may have dropped Wi-Fi during this period. To resolve this issue, please following the guide below and restart your device. [ Re-Establishing Wi-Fi ](https://craveinteractive.com/hubfs/Establishing%20Wi-Fi%20Connection.pdf?hsLang=en) #### Device has no 'emenu' installed --- If you notice your Crave device failing to load and displaying the message 'Crave emenu not installed'. The Crave emenu will need to be re-installed. To re-install the Crave emenu, please reach out to the Crave support team. [ Installing Emenu ](https://craveinteractive.com/hubfs/Re-Installing%20Crave%20Emenu.pdf?hsLang=en) #### Theme & colouring issues --- If you notice the colouring and branding of a device is not like the others and displaying a lot of grey and transparent areas, this is due to a temporary loss in Wi-Fi connection. To re-establish Wi-Fi connection, please follow the link below.  [ Re-Establishing Wi-Fi ](https://craveinteractive.com/hubfs/Establishing%20Wi-Fi%20Connection.pdf?hsLang=en) ![0_1](https://craveinteractive.com/hs-fs/hubfs/0_1.png?width=1024&height=1024&name=0_1.png) ## Factory Reset Guide --- There may be times where your device may need more than a simple Wi-Fi reconnect or reconfiguration. In these instances you may want to attempt a factory reset. A factory reset will wipe your device clear of all information and is often very likely to resolve any minor software issues you may be experiencing. See our guide below for step by step instructions on how to perform this reset. [![T3 Factory Reset Guide](https://no-cache.hubspot.com/cta/default/2382371/b4297567-4d85-4aba-a682-25d0c3da51e3.png)](https://cta-redirect.hubspot.com/cta/redirect/2382371/b4297567-4d85-4aba-a682-25d0c3da51e3) --- ## Speak to the team Our team is always on hand to help with any content requirements you may have, so please do not hesitate to contact us. --- ### Via phone: UK: +44 (0)330 403 0144 US: +1 877.778.7621                                                                                                           --- ### Via Instant Video   Start an Instant Video call with the Crave team now and speak to a member of the team available to handle any of your queries!    [![New call-to-action](https://no-cache.hubspot.com/cta/default/2382371/74811dbb-9ef4-424c-97f3-b0c0ffc466c2.png)](https://cta-redirect.hubspot.com/cta/redirect/2382371/74811dbb-9ef4-424c-97f3-b0c0ffc466c2) ### Via Email