If a client reports that they are not receiving orders on their staff console, there are 3 primary things to check.
The first thing to check is that the device is properly connected to WiFi. If the staff console has no WiFi connection, it will not receive orders. Review how to connect a device to WiFi below.
If the WiFi connection and the order routing appear to be correct, review the software versions that the staff console is running. If they do not reflect the latest versions then it would be advisable to update them. Learn how to remotely update a device's software below.
There are multiple elements to double-check when a client reports that orders cannot be submitted via guest-facing devices. As a starting point, the four below points should be confirmed.
The first thing to check is that the device is properly connected to WiFi. If the guest tablet is not connected to a WiFi network, then it will not be able to submit orders. Review how to connect a device to WiFi below.
If the guest device is properly connected to WiFi and has a room number assigned, review the software versions that the device is running. If they do not reflect the latest versions then it would be advisable to update them. Learn how to remotely update a device's software below.
If an item that should be orderable isn't, then there a two things that could be causing this. Firstly, the item in question may not be configured as orderable in the CMS. The second potential cause is that the item has been made unavailable because of a schedule. Below are the two points that should always be checked first.
If there is not an option to order or request an item that should be, the first thing to check is the product subtype. The subtype defines the behaviour of the product and dictates whether it is orderable, informational or links to an external URL. Refer to the below article on product subtypes and how they can be adjusted.
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