If your hotel has a Spa that is not 100% booked, there is no better way of maximizing revenues with bookings from your guests than using Crave.
No better way to communicate
Nearly all guests use Crave tablets, with 30-40% typically browsing the Spa or Salon section. There is a super effective way to make sure all guests are aware of your Spa and what it can offer.
Great pictures, videos and descriptions prompt guests to book treatments – our team are experts and will help achieve the best results.
Inspire your guests to relax
Home screen adverts entice guest to look at what the Spa has to offer.
Crave pop-up messages are extremely effective, especially at filling late availability slots.
Integration with Book4Time
For hotels using Book4Time, we offer a seamless integration to promote live spa availability directly to guests. Guests can instantly view availability and book treatments through in-room tablets, mobile and web, ensuring no opportunity for increased spa revenue is missed.
To help fill last-minute spaces and manage late availability, we have our automated pop-up messaging. Enticing video content combined with live availability information can automatically pop up on in-room tablets when the spa has a certain number of unreserved appointments, encouraging guests to book and maximising spa utilization.
Crave Kiosk
Crave Kiosk can be used at the Spa entrance, or in the hotel foyer, specifically to promote the Spa to guests.
Pre-arrival
Crave’s pre-arrival can help promote the Spa and bookings prior to guests arrival
Post treatment
Individual messages can be sent to guests post-treatment, encouraging product sales, reviews and re-booking.
Upselling opportunities
Requests can be made direct to the Spa team, or direct booking by guests can be made with integration to your Spa booking software.
Most of our hotel clients prefer guests to connect with their Spa team, as upselling to additional treatments and high value products are best achieved with.
Data analysis
Guests are 350% more likely to book a Spa treatment in a room with a Crave tablet, compared with a room with a mobile solution (App or QR code) to promote the Spa.**
Late availability messages have proved particularly effective. If you have open sessions,. once the inventory has gone the revenue is lost forever. One client has reported a 1% booking rate for messages sent to rooms at lunchtime – that’s 4 late bookings per day in a 400 room hotel.
Crave data provides powerful insights into which treatments your guests are most interested in, and which offers are the most enticing.
**Crave data analysis of 100,000 room nights June -September 2022
Speak to Crave
Connect with our team to explore more about the Crave platform.
