Privacy Policy

Privacy Policy & Terms of Service

Crave Interactive & craveinteractive.com (or the “Web Site” ; or the “Company”) is a world leading developer of cloud-based solutions for hotels that provide digital guest services, including food ordering, digital concierge, entertainment and automation via proprietary in-room tablets.

BY ACCESSING ANY AREAS OF THE WEB SITE YOU AGREE TO BE LEGALLY BOUND, AND TO ABIDE BY, THESE TERMS OF USE.

Data Tracking:

Cookies – To facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains information about that User. We use cookies to save you time while using the Website, remind us who you are, surface relevant or suggested content, deliver advertisements (either from third-part websites or internally) and track and target user interests in order to provide a more customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by the Website only and does not cover the use of cookies by any Third Party Website, Third Party Service Provider or Affiliate. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website or application may not work properly.

Other Tracking Devices – We may use other industry standard technologies like pixel tags and web beacons to track your use of our Website pages and promotions, or we may allow our Third Party Service Providers to use these devices on our behalf. Pixel tags and web beacons are tiny graphic images placed on certain pages on our Website, or in our emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, pixel tags and web beacons generate a Non-Personally Identifiable notice of that action. Pixel tags allow us to measure and improve our understanding of visitor traffic and behavior on our Website, as well as give us a way to measure our promotions and performance. We may also utilize pixel tags and web beacons provided by our Affiliates and/or Marketing Partners for the same purposes. The Website is not presently configured to respond to DNT or “do not track” signals from web browsers.

This Privacy Policy discloses the privacy practices for the Crave Interactive website located at www.craveinteractive.com, the Crave Interactive mobile application, or elements of Crave Interactive’s technology platform (e.g., third party website widgets & software utilizing a craveinteractive.com API) present on its client’s or partners’ websites (collectively referred to hereafter as the “Website”). Crave Interactive, Inc., the provider of the Service and Website (referred to as “us” or “we”), is committed to protecting the privacy of individuals who navigate to, or otherwise use the Service and/or Website (hereafter, “Users” or “you”).

This Privacy Policy is intended to inform Users about our collection, use, storage, and disclosure, destruction and disposal of information that we collect or record in the course of providing the Website and the Crave Interactive Service. Please note, we are not responsible for the privacy practices of Third Party Websites and they are under no obligation to comply with this Privacy Policy. Before visiting Third Party Websites, and before providing the User’s Crave Interactive or any other information to any party that operates or advertises on Third Party Websites, Users should review the privacy policy and practices of that website to determine how information collected from Users will be handled. Please further note, depending on a User’s particular interaction with us (e.g., Users who solely navigate the Website versus Users who create an account and use the Crave Interactive Service at Third Party Websites), different portions of this policy may apply to Users at different times.

Please read this Privacy Policy carefully. By accessing or using the Website, you acknowledge that you have read, understand, and agree to be bound to all the terms of this Privacy Policy and the Website’s Terms of Service. If you do not agree to these terms, exit this page and do not access or use the Service or Website.

Changes to Privacy Policy – If we decide to change this Privacy Policy, we will post those changes to this page so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, mobile application notification (if applicable), or by means of notice on our home page.

Types of Information Collected and Uses of Collected Information – We collect two types of information from and about Users: Personally Identifiable Information and Non-Personally Identifiable Information.

Personally Identifiable Information:

We do not automatically collect any Personally Identifiable Information or Sensitive Information without your consent. When you submit an inquiry via our “Contact Us” form, you will be asked to provide certain Personally Identifiable Information so that we can verify that you are in fact the authorized individual that is requesting information from our company. Personally Identifiable Information is information that identifies a specific individual, including, without limitation, first and last name, mailing address, e-mail address (including, without limitation, .mil, .gov, .edu, .org, .net e-mail addresses), telephone number, company name, job title, company location, etc. The decision to share specific items of your Personally Identifiable Information with the Crave Interactive is yours and yours alone. You can elect to provide all or only some of the information requested by the Website when requesting information from Crave. If at any time you may decide to remove some of the information that you previously provided, you may do so by emailing us at: info@craveinteractive.com. In addition to using your Personally Identifiable Information to provide the Crave Interactive Service, we may also use this information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including the Website’s Terms of Service and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities. In addition, we reserve the right to audit your eligibility; to audit user accounts for; and to prevent duplicate craveinteractive.com Account’s from being created with the same information.

We will not share or sell any personally identifiable information gathered from our users. All information collected from our users will be used for internal use only in order to provide constant quality from craveinteractive.com and its operators. By submitting such personal information as indicated on our “Contact Us” form you acknowledge Craveinteractive.com has permission to contact you via email or phone per your given consent, on certain occasions to inform you of updates to our website, deliver company newsletters, company updates, product updates, tech support information, marketing messages or special offers made by us or advertising partners, but all information will remain privately held by Craveinteractive.com and not formally or partially disclosed to any 3rd party or advertising company without proper notification to all current users via email or policy changing notice.

You may opt out of receiving marketing emails at any time by unsubscribing from our email list in the footer of any email you receive from us or emailing a request to info@craveinteractive.com. If you are a current client of Crave, you cannot opt-out of Administrative Emails/Notifications. However, you have the ability to opt-out from receiving Promotional & Newsletter Emails.

You may ask to have the information on your account deleted or removed; however, we may keep track of certain information if required by law. You can also request data deletion and/or notification subscriptions to be changed by our staff at info@craveinteractive.com.

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website; enforce or apply this Privacy Policy, our Website Terms of Use or other agreements; or investigate, prevent, or take action suspected or actual prohibited activities, including but not limited to, fraud and situations involving potential threats to the physical safety of any person or to prevent financial loss to any person or entity; or otherwise protect the rights, property or safety of the Website, its Users or others.

Users aged 13 or older may use the Website, but minors under the age of 18 must gain the consent of a parent or legal guardian, unless elsewhere prohibited by law. We do not knowingly collect personal information from anyone under the age of 18 (to include minors with or without parental/guardian consent. It assumed that all users have authorization to user the website when registering or browsing our services and content). Because we do not intentionally collect any information from unauthorized children under the age of 18, we also do not knowingly distribute such information to third parties. If you have reason to believe that a child under 18 years of age has provided us with information without parental/guardian consent, please contact us at info@ craveinteractive.com and we will immediately delete such information, subject to and in compliance with applicable law.

This Privacy Policy only addresses the use and disclosure of information we collect from you on www.craveinteractive.com. Other websites, including Third Party Websites, may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you review such website’s Privacy Policy. We are not responsible for the policies or practices of third parties.

Non-Personally Identifiable Information:

Non-Personally Identifiable Information is information that does not identify a specific User. This type of information may include things like the Uniform Resource Locator (“URL”) of the website you visited before coming to the Website, the URL of the website you visit after leaving the Website, the type of browser you are using, your Internet Protocol (“IP”) address, occupation, language, unique device identifier, approximately geographic location, and time zone. We, and/or our authorized third party service providers and advertisers, may automatically collect this information when you visit our Website through the use of electronic tools like Cookies and Web beacons or Pixel tags or location based capabilities on your mobile device, including those described in this Privacy Policy. We use Non-Personally Identifiable Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized third party service providers and advertisers to measure the overall effectiveness of our online advertising, content, and programming. In certain limited instances, we may combine certain Non-Personally Identifiable Information with other identifiers in order to confirm your identity. For example, we may combine an approximate geographic location obtained from a User’s mobile device and match it with address information the User voluntarily submitted to the Website in order to confirm the User’s identity and prevent fraudulent conduct. Notwithstanding, this information would still be considered Non-Personally Identifiable Information when it is taken alone or combined only with other non-identifying information (for example, the type of web browser used by the User).

Release of Non-Personally Identifiable Information:

We may disclose or share Non-Personally Identifiable Information with Third Party Service Providers and Affiliates. For example, we may share aggregated demographic information, website behavior data, and/or website search data (which does not include any Personally Identifiable Information) with “Third Party Advertisers” or “Third Party Advertising Companies” and other parties as provided below:

We may use this data internally or partner with Third Party Advertising Companies to serve ads or targeted content when you visit our Website. These companies may use Non-Personally Identifiable Information about your visits to this and other websites in order to provide, through the use of network tags, content, video, special offers, or advertisements about goods and services that may be of interest to you. Some of these Third Party Advertising Companies may be advertising networks that are members of the Network Advertising Initiative (“NAI”). If you would like more information about any NAI member company, or you would like to opt-out of targeted advertising from any NAI member company, click here: http://www.networkadvertising.org/consumer/opt_out.asp

We also use Third Party Service Providers to track and analyze Non-Personally Identifiable usage and volume statistical information from our Users to administer our Website and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for Advertisers. Please note that this is not Personally Identifiable as defined above, only general summaries of the activities of our Users. Such data is collected on our behalf, and is owned and used by us.

We may share your information in a business transfer:

As with any other business, we could merge with, or be acquired by, another company, or we may file for protection under applicable bankruptcy laws in the future. In such event, Users information obtained and maintained by the Website, including Personally Identifiable Information and Non-Personally Identifiable Information, will transfer to a successor entity in connection with the corporate merger, consolidation, sale of assets, bankruptcy, or other corporate change. User information submitted prior to any such transfer would remain subject to the terms of this Privacy Policy (as it existed on the date of the submission). However, User information submitted after a transfer to a successor entity may be subject to a new Privacy Policy adopted by the successor entity.

Security of Information:

We take security seriously and take numerous precautions to protect the security of Personally Identifiable Information. You can access your Personally Identifiable Information on our Website through a password and your email address. This password is encrypted. We recommend that you do not share your password with anyone. In addition, your Personally Identifiable Information reside on a secure server to which only select personnel and contractors have access.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with service providers that do the same, we cannot guarantee the security of any information transmitted to or from the Website, and are not responsible for the actions of any third parties that may receive any such information.