Crave Instant Video and Instant Voice: Enhancing Customer Engagement

November 8, 2023

Crave Interactive is excited to introduce two groundbreaking solutions, Instant Video and Instant Voice, set to transform communication in the hospitality industry and beyond.


Instant Video

Crave's Instant Video Platform is a game-changer for hospitality businesses
seeking to elevate their customer engagement to new heights. With Instant
Video, customers using their mobile, desktop, or Crave tablet can initiate direct
video calls with representatives, facilitating seamless communication for a
personalized experience.
Gone are the days of cumbersome installations – our web-based solution allows users to simply press a button and connect instantly. Whether it's a face-to-face consultation with the concierge or a discussion with the spa team, Instant Video enables better communication.
One of the standout features of Instant Video is its flexibility. Staff can be located
anywhere, servicing guests from multiple hotels and countries with ease. As calls
are answered, staff are equipped with essential information, including the guest's
location, desired service, and preferred language, streamlining the interaction for
both parties.

Instant Voice

instant voice

With Instant Voice, guests can make direct calls to a hotel's PBX system telephones directly from the Crave tablet, eliminating the need to juggle between devices.

No more interruptions or delays – whether guests are browsing spa treatments or
planning excursions, they can initiate calls with a simple click of a button,
connecting them instantly with the relevant departments. Instant Voice opens up
a seamless communication channel, enhancing the overall guest experience.


The Future of Guest Communication with Crave.

These innovations mark an exciting new chapter for Crave Interactive and the
hospitality industry at large. If you're ready to revolutionize how you engage with
your customers, don't miss out on the opportunity to explore our Instant Video
and Voice Platforms. Visit this link to learn more and join us on this journey
towards unparalleled guest satisfaction.


Learn more


Liz Hopfner

Customer Success Specialist