Housekeeping

It's no secret that guests expect everything in their room to be clean, including in-room technology. When it comes to technology, cleanliness is an even more critical factor, as guests want to use devices with confidence and ease, knowing that they are safe to use.

If the guest is using the device, then you already have your best upselling tool in their hands. With pop-up promotional messages and access to an array of important information, it can be the bible for their stay, so make the most of every opportunity to encourage the extra spending.

At Crave, we understand the importance of ensuring that things run smoothly. We have established partnerships with various service providers, such as Alice and HotSOS, to ensure that your requests integrate seamlessly with your native system, so you won't waste any additional time or effort on request handling.

With so much available for guests to interact with on in-room tablets, it's important that all devices are accessible and operational. As a member of the housekeeping team, you are responsible for ensuring that all devices are on the charging dock and turned on, as you are the eyes and ears inside the guest rooms.

Across the Crave platform, there are items that are orderable for in-room delivery. Therefore, it is very important to make sure the devices are loaded to the correct room, and tablets are not swapped between rooms. Make it part of your housekeeping process to review the device numbers on a daily basis.

The Crave tablet is considered as part of the room's furniture and should be utilized by the guest daily. To ensure a pleasant user experience, it's important to keep the device clean and readily available for use.