Introduce your Crave devices to guests upon arrival with a unique front-desk delivery point group. Include key information such as restaurant hours, spa details, and promotions, as well as front-desk exclusive information like room upgrade options to entice guests from the moment they arrive.
Knowing what content is displayed on Crave devices is crucial for front desk & operations. Being well-informed of the tablet's offerings makes you the best point of contact for guest inquiries.
Make sure that key guest information, such as Wi-Fi login details, local area information, and transportation options, are easily accessible on Crave devices for all guests. General information can be easily forgotten without dedicated placement.
Being a part of the welcoming experience for all guests, it's important that you know what your Crave devices can offer.
Understanding exactly what tablet content elements can generate revenue is a great start, as it allows you to directly promote these items right from the beginning.
Highlighting the products and services that are most likely to appeal to guests and generate revenue can encourage them to engage with those offerings and increase your revenue stream.
A guest-facing tablet at the front desk is a useful tool to showcase its capabilities and entice guests to use it in their rooms. Whether it's a standard device or a unique front desk tablet, introducing the tablet during check-in can encourage guests to use it for orders and services.
Promote on-site restaurants as a starting point to encourage guests to book a nice meal. Recommend room service and showcase current promotions/offers to generate interest and revenue in those departments.
Loyalty programs can boost revenue and keep guests coming back. Advertise your program on Crave devices with homescreen advertisements, widgets, and scheduled messages.
Offer late checkout by creating a service item with an alteration. Include it in check-in/check-out info for guest awareness and direct requests to the front desk console.
Boost revenue by offering games on Crave devices for a small fee per room per day. Contact the Crave team to learn about available games and their benefits.
Increase revenue by featuring retail items. Create a dedicated section to showcase offerings such as branded towels and robes, souvenirs and skin-care products to entice guests to purchase.
It is important to keep guests actively engaged in their experience with you right from the get-go.
Maximize guest interaction and revenue generating opportunities by introducing the devices during check-in.
Showcase all the great features they can explore on their device and get them excited to engage with the tablet and learn about all the great things that make your property special.
Let the tablets do the hard work for you; encouraging engagement is the first and most important step to making the most of your devices.
Provide informative local area content to keep guests engaged. Create a dedicated Local Area tab or use our interactive map feature to showcase individual locations and external links.
Integrate Gold-Key Media, Press reader, or other online publications directly on your Crave devices. Add them as a widget on the home page or create a dedicated tab for them to enhance your guests' experience.
Promote your social media on Crave devices to encourage guests to engage and share their experiences. Add social media widgets to the Home or Cart tabs or create a product in the Guest Directory with QR codes for easy access.
Get honest guest feedback by linking an external feedback form to a widget on the homescreen. Encourage completion before they depart enabling resolution of any issues before leaving.
Include key languages on Crave devices for accessibility. The multi-language system capabilities can display content for guests who prefer a different language.
Crave devices are purpose built not only for your guests but for your teams and departments as well.
With highly customizable routing features and Crave consoles, take the load off and create a set up that works best for you. Streamline orders and requests through to different areas of your property with ease, automatically print out ticketed receipts & most importantly, say goodbye to your old way of working harder than you need to be.
Running operations doesn't have to be hard, let Crave assist you on your day to day.
Need to quickly share information with guests? Use the ad-hoc messaging feature on your Crave console. Customize your message with titles, text, images, and links to ensure it's effective and tailored to your needs, whether it's a casual update or an urgent notification.
Configure your front desk Crave console to receive check-in/out and other department requests for better volume tracking and personalized guest experiences.
Include property rules and policies in your guest directory for guests to review easily. Create a separate category for them and set the products as "Directory" product types, so they cannot be ordered or requested.
Customize specialized widgets like weather clock, alarm, delivery time & currency widgets to enhance operations and guest options. Tailor them to match your branding.
Quickly reconnect a lost internet connection on Crave devices. Enter your company pincode, go to the configuration menu, select the Wi-Fi tab on the right, and connect to your network. Contact support for further assistance.
Enhance your offering with Crave Instant Video. Chat face-to-face with guests from a central location for bookings, questions, and on-site offerings. It's secure with end-to-end encryption and just a click away.
Our team is always on hand to help with any content requirements you may have, so please do not hesitate to contact us.
UK: +44 (0)330 403 0144
US: +1 877.778.7621