Your Crave devices are a key feature of your guest rooms and guest experiences, hence keeping devices fully clean and operational makes all the difference.
Regular troubleshooting of rooms during housekeeping procedures is an excellent way to keep on top of any devices that may be displaying issues.
What should I be looking for?
If you notice a device is displaying clear physical damage to any part of the device, this would be classed as a hardware issue. Hardware issues are rare but usually require a physical repair via part replacement.
Please note any damage caused by accidental damage or misuse voids your devices warranty.
Hardware Issuess Can Include:
- Cracked Screen
- Cracked or faulty LCD
- Unresponsive TouchScreen
- Battery charging and sustaining issues.
What do I do if I notice a hardware issue?
The first step in resolving a hardware issue is to determine the nature of the issue itself.
Inspect the device and attempt to determine the fault, consider the parts and areas of the device that are affected.
Now you have determined the issue with the device, you will need to log the device in Crave's FMX system. If you require a log in, please contact Crave Support.
Using the FMX system
If you are experiencing hardware issues with one or multiple devices, you will need to log these into the FMX system to begin the process for a suitable repair or replacement.
If you are new to using the FMX system an account will need to be created for you. Please reach out to Crave Support who will happily assist you with this request.
Once you receive your log in details, please take the time to read our guide to FMX below to begin your repair requests.
If I have spare parts, can I repair the device myself?
If you are in possession of official Crave parts for your device and feel confident in your skills, you may be able to repair the device yourself by following our disassembly guide and following it until you have removed the faulty part, replacing it with the new part and reassemble. Ensure you always perform QA checks after any work has been performed.
Please note, should you attempt to repair a device yourself, this will void any warranty that may be associated with said device.
T3 Disassembly Guide
If you are in the relevant position to perform a manual hardware repair to a T3 device, please carefully follow the guide below which will take you through each step required to disassemble your T3 device until you have reached the relevant component that is needing to be replaced.
Please take note to be extremely careful during this process as some components such as flex cables and the battery are very fragile and could be dangerous if mishandled.
Speak to the team
Our team is always on hand to help with any content requirements you may have, so please do not hesitate to contact us.
Via phone:
UK: +44 (0)330 403 0144
US: +1 877.778.7621
Via Instant Video
Start an Instant Video call with the Crave team now and speak to a member of the team available to handle any of your queries!
